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Ordering and delivery

Hi, and thank you for visiting my store. Please always feel free to ask anything. I am always happy to help.

Delivery costs

United Kingdom

Free delivery on all orders over £20 within the UK. The postage and packing fee for orders under £20 is £2.75.

Rest of the World

Free delivery on all other orders over £40. The postage and packing fee for orders under £40 is £3.50 to Europe and £4.50 to the rest of the world.

Shipping

I ship worldwide and always obtain proof of postage. Items are packaged with care. Any customs charges incurred are the responsibility of the customer. I always post unmatted prints within 3-9 business days of receiving payment. Matted prints will take up to two weeks to despatch.

Unfortunately I cannot be held responsible for lost or damaged parcels in the care of the postal service but please let me know if your items do not arrive. I will check from my end or watch for returns.

If ordering by Paypal, please make sure your home address matches your address on Paypal as this can lead to missing or lost parcels.

Refunds and Exchanges

If you have a change of heart or feel the print doesn't fit with your decor please contact me within seven working days of delivery. I will be happy to replace it with an alternative or offer a refund as long as your order is returned to me in the condition it was sent. Postage will be covered by you, the customer. If I receive the returned item damaged and poorly packaged, only a partial refund will be issued. This depends on the size of the print.

If your order is faulty, please contact me within seven working days with photographic evidence. Faulty items will be replaced at no extra cost.

If you wish to cancel your order once it has been shipped, I will only issue a refund for the item as long as it is returned in perfect condition, therefore you should return the package to me unopened. Unfortunately shipping costs will not be refunded at this stage.

In the event of a lost package I will ask you to wait six weeks before I replace your item. It has been my experience that even the most sidetracked packages find their way in that time frame.

Custom orders

I am open to custom orders, please contact me to discuss your needs.

Copyright and permissions

All images in this shop are the property of Cassia Beck. Using them in any way without my permission is against copyright law. If you are interested in using my artwork, please get in touch.